CPS (Carrier Pre-select) enables existing BT customers to specify an alternative carrier for the billing of outgoing calls
without leaving BT or altering their existing phone set-up. This usually translates into savings of 30% - 70% on call charges. Once SMARTtalk has established the best carrier for your organisation,
BT themselves set-up the service via your local exchange. You have the option to make a further 15% saving on line rental via our carriers. Either way, BT remain responsible for maintaining your lines
and BT 1xxx services such as call waiting, call minder, call diver etc will continue to work as normal. CPS was instigated by OFTEL and was officially
launched in January 2002. To date 50% of small and medium businesses are still unaware of CPS (Source: OFTEL visit www.oftel.gov.uk for the full story)
SMARTtalk is not tied to any particular carrier, in fact we actually recommend BT Packages where appropriate. This means we can provide impartial advise that ultimately provides the most
cost-effective solution for your business. Note: we only recommend the best of the Tier-1 carriers that guarantee service levels on par with
BT.
CPS is ideal for both single and multi-site organisations and is compatible with most types of phone lines including ISDN.
Best of all, CPS guarantees ALL calls are charged at the discounted rates without having to rely on auto-diallers, fiddling with a customers PBX/switchboard or the need to enter an access code each time you wish to make a call. SUMMARY By removing the need for additional equipment or an access code, CPS has removed all problems surrounding alternative carriers.
Furthermore CPS is nothing more than a 20 minute form filling exercise with NO set-up costs, NO minimum contracts to commit to, NO service charges, NO additional equipment, NO disruption to your current phone service and NO reduction in service levels.
To find out more or book your 20 minute appointment, call sales on 020 8742 0321
15% cost-savings on BT line rental and other BT charges
A simple proposition - PAY LESS for your existing BT lines and other BT services, with NO reconfiguration whatsoever. BT remain responsible for maintaining your lines and managing any extra services you subscribe to or require in the future
To find out more contact sales on 020 8742 0321 email any queries to Line Rental
Non-geographic, Freephone & Premium rate numbers
0844, 0845 & 0870 numbers - Numbers that work in tandem with your existing telephone numbers - NO set-up costs, NO monthly fees, NO minimum contract, NO additional equipment, PLUS receive ongoing revenue from incoming calls including calls to any existing 0845 & 0870 numbers you own.
Intelligent Routing - Decide how incoming calls are handled and routed
Have incoming calls routed to specific numbers by - Time of Day - Day of Week - Day of Year - On Busy - Cli - Percentage Distribution
Have incoming calls intelligently routed to the appropriate department, person or mobile phone
Have incoming calls forwarded to a voice answering service when lines are busy or the office is closed with the option to access your messages via any phone or PC
To find out more contact sales on 020 8742 0321 email any queries to Intelligent Routing
Data Services
Leased Lines - NOVATION - Slash the cost of existing Leased Lines with no reconfiguration whatsoever or the need to end any existing contracts. NB: BT will continue to maintain your lines
ADSL/SDSL/DataStream - Provides permanent Internet connectivity with speeds up to 40 times faster than a standard modem. Installed on a standard phone line, it provides you with simultaneous telephony and unmetered, fixed charge Internet connectivity. Click here for more information.
MPLS, VPNs, Frame Relay, VoIP, IP Telephony, etc...
Evaluate if a VPN or WAN is the right option for your business - Do you have several sites/home-workers?
Improve your application performance across networks without increasing bandwidth costs
Explore the benefits of converging voice and data services over your network
Benefit from a Fully Managed Network Service and/or Managed Hardware Service
To find out more contact sales on 020 8742 0321 email any queries to Data Services
Frequently Asked Questions
How will you route calls from my premises?
Calls are routed to your local exchange via your existing BT lines. The benefits include NO Set-up costs and NO additional equipment whatsoever.
Will you automatically update my call tariffs?
Yes.
Our carriers constantly review the market place and periodically drop call rates to remain competitive. These savings are automatically passed on to new and existing customers.
How often do you review call tariffs?
Whilst call charges have fallen less over the
last two years, SMARTtalk will typically carry
out a review of your call tariffs every nine months,
depending on the clients preference and call spend.
The review will also consider the current tariffs
of alternative carriers.
Will you provide me with a single bill?
Since January
2003, our carriers are able to offer discount on Line Rental. With our Calls and Lines offer you to
receive one bill, incorporating landline calls and
line rentals all on one monthly invoice. Note: BT remain responsible for maintaining your lines and managing other line services despite not receiving a bill direct from them.
Can you offer special rates to mobile phones?
Yes. We have several solutions that can reduce landline to mobile call charges to as little as 4p/min and in some case we can provide unlimited FREE calls between company mobile phones and calls to company mobiles originating from the office. Call 020 8742 0321 to find out more.
How long does it take to set-up an account?
Usually 10 working days following the completion of an 'application for service' form. Customers not wishing to take up our 'discount on Lines' offer and spend less than £50 per month on just calls can register online
Can you offer a fully managed service?
Yes
What happens if a carrier experiences a network problem?
The carriers we deal with all provide 24/7 customer services and because they own and interconnect to some of the most technologically advanced fibre-optic networks in the world, they have no problem demonstrating a high level of service based on both network capacity and network resilience, ensuring outgoing calls are connected first time every time. Nonetheless, in the unlikely event of a network problem, calls automatically default onto the BT network with little or no disruption to end-users. In addition you will have a dedicated Account Manager who will assist with any issues or service requirements.
How will I be billed, monthly,
quarterly or annually?
All carriers,
other than BT, bill monthly
Is your billing in advance or in arrears?
Arrears
Is there a call set up charge?
No.
Is there a minimum
call charge?
Depends on
the carrier but all our carriers
have per second billing
What will our bill contain and can you provide billing
by disk?
At the end of each month, customers receive a fully itemised bill direct from the relevant carrier detailing all the calls made on their account and line rental where applicable. Customers can choose between paper, disk, electronic billing and have the option to view live billing data online.
Statements show the date, duration and cost of each call and a colourful mini management report provides an overview of calling patterns and expenditure. At a glance, one can identify the most frequently dialled numbers, the most expensive calls made and establish how much was spent on local, national and mobile phone calls or on calls to a particular country.
Online users can analyse raw call data and create bespoke reports as required. Futhermore, our carriers
are able to provide software to analyse call patterns
and usage if required.
Consolidated bills are available for multi-site customers that summarise call spends for individual sites and sum as one invoice amount. Analysis by extension is also available subject to your telephone requirements.
All this leads to better control and management of phone traffic in addition to reduced costs.
Can you provide inbound call traffic data?
Yes, we can provide a host of inbound call information - online, including caller's numbers, average response times, abandoned calls list, ring response etc. A must for managing resources and optimising customer care.
Can you include
Homeworkers?
Yes. We simply
register any dedicated telephone numbers via Carrier Pre Select OR Homeworkers can pre-dial 4 digits before making a business call. Either way, the call costs are billed direct to thier company
Do you provide call diversion facilities?
If you choose
to use the 'Calls and Lines' product, then SMARTtalk can provide all services that you currently
obtain from BT at reduced prices.
Can you supply ISDN2/ISDN30
on your network?
Yes, all or carriers can take ISDN call traffic over their networks.
Are you able to offer Freephone
and Non geographic services?
Yes, including 0800, 0844, 0845, 0870 and premium rate numbers beginning 09. We also provide a host of Intelligent Routing features, inbound call statistics and we can port most existing BT or Cable& Wireless Non geographic numbers on to our billing platform with significant cost benefits.
For example, BT on average charge 3p/min more for inbound calls to freephone numbers than one of our carriers. Therefore a company receiving 40 hours of incoming calls per week will save £6000.00 pa by moving an existing freephone number to our carrier.
What discount can you provide?
This will
depend on what tariffs/rates you currently pay.
However SMARTtalk will analyse your most recent telephone bill and recommend the BEST options available based on existing
call patterns.
Can I make savings on Line
Rental charges?
Yes. In January
2003, SMARTtalk introduced a new 'Calls and Lines'
product, which enables you to receive up to 15% savings
against your British Telecom line rental charges.
This service also enables you to receive one phone
bill containing both calls and line rental.
How will you route calls from my premises?
Calls are routed to your local exchange via your existing BT lines. The benefits include NO Set-up costs and NO additional equipment whatsoever.
